Elements of Value – Part 2
The most important elements of Value as per type of business
Across all industries, perceived ‘Quality’ has the greatest effect on customer advocacy.
Though some of the below listed elements are more important than others and vary by industry; no other element can make up for a significant shortfall on perceived quality. Thus, companies must attain a certain minimum level of quality.
Top 5 elements influencing loyalty for 10 types of businesses.