If a service company is perceived as unreliable or unfair, it is sure to lose trust of its customers. Companies, that serve customers who are in a state of stress, are especially vulnerable to losing customers’ trust when they perform poorly. Below…
“Not all smart people work for you.” – Bill Joy, the co-founder of Sun Microsystems was famous for saying it and companies are well aware of this truth. That’s why, many seek to tap the potential of “open innovation” by…
Discussions amongst top management, tend to focus on leaderships positive outcomes, such as innovation, employee engagement, or organizational performance. However, for majority of employees, the leaders in their organizations are a source of stress rather than inspiration. Indeed, for every…
At the top of the ladder, the stakes are high and the demands intense. The chief executive’s role is a tough one to fill. Too many CEOs falter at the job; about a quarter of the Fortune 500 chiefs who…
We are living in the age of ‘superstar companies’. The top players in their respective industries are prospering, yet economic growth remains sluggish in many parts of the world. The reason for this paradox is that, the productivity gap between firms…
The toughest test of leaders is not how they deal with poor performance — it’s how they address mediocrity. Chronic mediocrity is a symptom of ineffective leadership, not of anaemic personnel. Mediocrity is not permanent. In fact, one can dramatically turn…
Amongst any organizations’ myriad tasks, ‘Strategy Development’ is fundamentally the most challenging one. As per ‘The Cascading Choice’ framework for strategy developed by A.G. Lafley and Roger L. Martin, explained extensively in their book Playing to Win, there are five…
Motivation, defined as deliberate attempt to influence employee behavior with the goal to enhance their performance & organizational effectiveness, is the key driver of job performance for it determines the level of effort and persistence employees will exert. Top performers…
Firms are always looking to find an edge; ideally differentiation should be the prime motivator for any strategy. But often CEOs fall into chronic sameness, an inertia driven by a feeling that they must focus on cost, even cheapness, to…
Employee burnout is a widespread phenomenon in todays workplaces. Companies tend to treat this as a talent management or personal issue rather than a broader organizational challenge for operational excellence and that’s a fallacy. Leaders need to own up their role in…