Tag Archives: communication

Strategy is what you Do, Not what you Say

You sometimes hear managers complain that their organization has no strategy. This isn’t true! Every organization has a strategy: its strategy is what it does.  Think about it. Every organization competes in a particular place, in a particular way, and with a set of capabilities and management systems — all of which are the result of

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Effective Negotiating Is Not the Same as Haggling

There’s a popular misconception that in a negotiation you can either ‘win’ or preserve your relationship with your counterpart – whether your boss, a customer or a business partner — but you can’t do both. People assume they need to make a choice between getting good results – by being hard and bargaining at all

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