In today’s always-on, information-overloaded world, it can be hard to stay focused throughout the day. How often is one distracted by inner chatter during meetings? Or finds that emails are pulling one away from more important tasks? Most of us…
The new year is here, and for many it means resolutions. At work, this often translates into a vague desire to learn new things. But to really make consistent progress, one needs to make learning a habit. Habits are freeing because…
How can you invest your time wisely to ‘think like a leader’? First understand, what makes a leader. Emotional intelligence is what sets great leaders apart from the rest and is important for jobs at all levels. A high IQ…
Why are so many successful business leaders, all of a sudden, urging their companies and colleagues to make more mistakes and embrace more failures? James Quincey, CEO of Coca-Cola Co., in May called upon rank-and-file managers to go beyond the…
Although organizations spend more than $24 billion annually on leadership development, many leaders who have attended leadership programs struggle to implement what they’ve learned – It’s not because the programs are bad but because leadership is best learned from experience.…
While sabbaticals are still rare in corporate America, their presence is increasing rapidly. Recent research and corporate experiments suggest that there might not be enough employees taking time off — and even if they are taking time off, they should be…
The irony for most, newly appointed managers, is that the skills and qualities that earned them the promotion are very different from those that will serve them well as a leader, and they’re often left to figure it out on…
As the world becomes increasingly digital and connected, the number of potential touch points that companies have with their customers is expanding — fast. Today, mobile is quickly becoming the remote control for our lives and opportunities for mobile connection…
It seems that everyone these days is looking for a disruptive business model (BM) but it has to be realized that BM is only one part of the equation. Equally important is the mental model behind the BM, as well…
If a service company is perceived as unreliable or unfair, it is sure to lose trust of its customers. Companies, that serve customers who are in a state of stress, are especially vulnerable to losing customers’ trust when they perform poorly. Below…