Tag Archives: People Management

How to Say No Without Burning the Bridge

Many of us don’t like to say no to a co-worker or a boss, as we’re worried about damaging the relationship. That’s because it often feels synonymous with confrontation. Further, whether you are conflict-averse or conflict-ready, your counterpart may not always handle hearing ‘no’ the way you’d hoped. Some counterparts will try to “yes the no,” because they have

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How To Say “This Is Crap” In Different Cultures

Managers in different parts of the world are conditioned to give feedback in drastically different ways. A Chinese manager learns never to criticize a colleague openly or in front of others, while a Dutch manager learns always to be honest and to give the message straight. Americans are trained to wrap positive messages around negative

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Doing the Same Work Over and Over Again Might Make You Less Ethical

One of the many things managers worry about is employees breaking the rules. Evidence suggests that such behavior is widespread, and it can have devastating consequences. Companies have tried many different ways to limit unethical behavior – creating codes of conduct to implementing ethical training, but these interventions are often criticized for being ineffective. This may be because they’re

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The Urgent vs. The Important

“I get completely caught up in fire-fighting and can’t find the time to advance my longer-term priorities.”-  It’s a common managerial wailing. We all have either used it ourselves or have heard people around us use it at work. The frustration one feels, when ‘the urgent’ crowds out ‘the important’ is something we all have

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Brainstorming a Waste of Time

To grow and innovate, organizations have to come up with creative ideas. At the employee level, creativity results from a combination of expertise, motivation, and thinking skills. At the team level, it results from the synergies between team members, which allows the group to produce something greater than the sum of its parts. The most

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How to Improve Employee Engagement in India

There is a lot of research – most of it from the West, on what keeps employee engagement high. While there is truth to all that research of understanding an employee’s intrinsic motivation – their values, personal vision aspirations etc., but let’s try to understand what is it that keeps people really happy, loyal, committed,

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What Motivates Employees More: Rewards or Punishments?

The 18th-century polymath Jeremy Bentham once wrote, “Pain and pleasure govern us in all we do, in all we say, in all we think.” Modern neuroscience strongly supports Bentham’s intuition. The brain’s limbic system, which is important for emotion and motivation, projects to the rest of the brain influencing every aspect of our being, from

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What is Employee Advocacy and how to use it for your brand

It is no longer just about good adverts, better promotion techniques, and passive communication with your consumers. The buzzword in the market is Consumer Engagement. The “Engagement Economy” signifies a strong change in the way marketers connect with their customers. The emphasis is on providing a customized and true experience that stems from conviction and

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How to build trust and improve team work with Colleagues You Rarely See

When you exchange pleasantries with a co-worker in the elevator, the two of you are building trust. Face-to-face meetings, office parties, and opportunities to socialize together after work-hours can all contribute to the feeling that your fellow employees will be reliable in what they say and do, and that they will act for the good

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Understanding Customer Behavior – for today and tomorrow

Customer behavior is ever changing, but the speed at which it is currently altering has resulted in customer decisions becoming less transparent. Given the current scenario, how does one keep-up with this disruptive trend, re-think the basis of competition, and customize one’s business model to win the battle of growth? What is very evident is

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