Tag Archives: behaviour

How to Deal with the Know-It-All of Office

We all come across ‘Know-it-alls’ in our life. But, how do we deal with these ‘Know-it-alls’? One might feel the urge to compete with them, but in reality you can’t compete with know-it-alls, as they will just up the competition. Mostly, the know-it-alls are unsure of their status in a group and are trying to

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To Get People to Change, Make Change Easy

Have you ever noticed that in a bowl of free fruit, the bananas will always go first? And no one takes the oranges at all! The reason is simple, and it’s not that the world is full of orange-haters. It’s that oranges are harder to peel. This principle — call it the Banana Principle — is

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Trust Trickles up – Employees Who Trust their Managers are more likely to Trust Their CEOs

In the 2017 Edelman Trust Barometer survey, only 37% of global respondents rated CEOs to be sufficiently credible, perpetuating the pattern of low trust in recent years. These results are worrying because within an organization, trust in organizational leaders is linked to employees’ intention to stay, compliance with strategic decisions, and unit performance. As per Cheri Ostroff and Ashley Fulmer,

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Customer Loyalty – a matter of Habit; but habits do die

Customer Loyalty Is Overrated Why do companies routinely succumb to the lure of re-branding? The answer say A.G. Lafley and Roger L. Martin, the authors of “Customer Loyalty Is Overrated,” is rooted in serious misperceptions about the nature of competitive advantage—namely, that companies need to continually update their business models, strategies, and communications to respond

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