Business Performance Improvement ─ Service Operations

We provide consulting support to diverse service industries such as healthcare, hospitality, insurance, financial services, retail & non-profit organizations and for service activities of product firms. Our focus is to improve the Flexibility, Alignment & Precision of service operations to help client organizations deliver customer experience effectively & efficiently. In addition to providing consulting support for specific functional performance improvement, as mentioned in OPS, Sales, SCM & HRM, for Service organizations we also help in

  • Service Strategy & Policies
  • Process Redesign/improvement
  • Field Force Management
  • Servicing Network Optimization
  • Quality of Service Delivery