Business Performance Improvement ─ Service Operations
We provide consulting support to diverse service industries such as healthcare, hospitality, insurance, financial services, retail & non-profit organizations and for service activities of product firms. Our focus is to improve the Flexibility, Alignment & Precision of service operations to help client organizations deliver customer experience effectively & efficiently. In addition to providing consulting support for specific functional performance improvement, as mentioned in MFG, Sales, SCM & HRM, for Service organizations we also help in
- Service Strategy & Process Redesign
- Field Service Operations Management
- Branch & Service Center Network Optimization
- Enhancement of Quality & Delivery Consistency