Business Performance Improvement ─ Service Operations

We provide consulting support to diverse service industries such as healthcare, hospitality, insurance, financial services, retail & non-profit organizations and for service activities of product firms. Our focus is to improve the Flexibility, Alignment & Precision of service operations to help client organizations deliver customer experience effectively & efficiently. In addition to providing consulting support for specific functional performance improvement, as mentioned in MFG, Sales, SCM & HRM, for Service organizations we also help in

• Service Strategy & Operations Realignment
• Process Redesign & Transformation
• Field Service Operations Management
• Branch & Service Center Network Optimization
• Consistency & Quality of Service Delivery Enhancement